rezekihubPrivacy Policy

This page describes what we collect when you use rezekihub and how we keep that data protected. When you create an account, deposit funds, or play games on our platform, you share personal information with us. We handle that information carefully, follow data-protection standards, and keep your details secure throughout our systems.

We collect data for Know Your Customer (KYC) verification, payment processing, fraud prevention, and account recovery. Your identity document, proof of residence, email address, and payment method details are stored on our servers. We use this information only for purposes outlined in this policy and to comply with applicable law. We do not sell your data to third parties, and we do not share it with advertisers.

This policy explains what data we gather, who has access to it, how long we keep it, and what rights you have. If you have questions, contact our support team; we respond during standard business hours in multiple languages.

What data we collect on rezekihub

Account creation and identity verification

When you open a rezekihub account, we collect your email address and a password you create. During verification, we request a copy of a valid identity document (passport, national ID, or driving licence) and proof of residence (utility bill, rental agreement, or bank statement). We examine these documents to confirm your identity and verify your address. If documents are unclear, we ask you to resubmit. We retain copies of these documents in your account file for as long as your account is active and for a period after closure to comply with legal obligations.

Payment information

We collect and store details about your payment methods. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction ID, amount, and timestamp. For bank transfers to mobile banking, local payment, online payment, or e-wallet virtual accounts, we store your account number and transaction reference. We use this information to process deposits, verify withdrawals, detect fraud, and maintain audit trails. Payment details are encrypted and stored separately from other account data.

Gameplay and account activity

We record every action on your rezekihub account. This includes game selections, stake amounts, game outcomes, balance changes, and timestamps. We collect data on which football markets you access during Liga 1 or Piala Indonesia seasons, which live-dealer tables you join, and which esports events you view. This information helps us detect abuse, investigate disputes, and provide customer support. Your complete account history is available to you anytime through your account settings.

Technical and device information

When you access rezekihub, our servers log your Internet Protocol (IP) address, device type, browser version, and operating system. We collect this information to diagnose technical issues, prevent unauthorized access, and detect fraud patterns. We also track how you navigate rezekihub—which pages you visit, how long you stay, and which buttons you click. This helps us improve our platform and identify broken features.

How we use and protect your data on rezekihub

Data usage and third-party processors

We use your data for several purposes. First, we verify your identity and comply with anti-money-laundering regulations. Second, we process deposits and withdrawals. Third, we detect fraud and prevent unauthorized access. Fourth, we respond to support requests and investigate disputes. Fifth, we analyze platform performance and improve user experience. We may share data with third-party payment processors, identity-verification services, and legal authorities when required by law.

Our servers and databases may be located outside your jurisdiction. Data transfers are encrypted in transit. We maintain contracts with all processors specifying how they must protect your data and restricting their use of it. If we engage a new processor, we update this policy and notify you via email.

Data retention and deletion

We retain account data—identity documents, transaction history, gameplay records—for as long as your account is active. After account closure, we keep your data for a period required by law, typically several years. This allows us to respond to disputes, comply with regulatory requests, and maintain audit trails. You may request deletion of non-essential data through our support team; we comply where legal requirements allow. However, we cannot delete transaction records or identity verification data if doing so would violate anti-money-laundering laws.

Cookies and tracking

We use cookies to remember your login, store session information, and track how you navigate rezekihub. Cookies are small files stored on your device. They help us improve your experience and prevent fraud. You can disable cookies in your browser settings, though this may limit some rezekihub features. We do not use cookies to track you across other websites. Third-party analytics providers may place cookies on your device to help us understand platform usage; these follow their own privacy policies.

Your rights and our rezekihub data commitments

Your rights regarding your data

You have the right to access, correct, and request deletion of your personal data, subject to legal limitations. To exercise these rights, contact our support team. We respond to data-access requests within standard business windows. If you believe we hold incorrect information, you can request a correction; we update records promptly. You have the right to know who has accessed your data and for what purpose. Our compliance team can provide access logs and detailed information about data sharing.

Users in certain jurisdictions may have additional rights under local data-protection laws. If your jurisdiction has specific privacy regulations (such as those in the European Union, Australia, or Singapore), those laws may apply to your data. We comply with the strictest applicable standard. If you believe we have violated your privacy rights, you can lodge a complaint with your local data-protection authority.

Children and vulnerable users

We do not collect data from individuals under the legal age of majority in their jurisdiction. If we discover that an account belongs to a minor, we suspend it immediately and delete associated data where possible. Parents or guardians who believe a child has opened a rezekihub account should contact us right away. We take child safety seriously and cooperate with legal authorities on this issue.

Communication and contact

We may contact you via email or phone regarding your account. We send transactional emails (deposit confirmations, withdrawal notifications, account security alerts) automatically. We may also send promotional emails if you opt in; you can disable promotional communications anytime through your account settings. We do not sell your email or phone number to marketers. We use your contact information only to support your account and comply with legal requirements.

Identity documents

Passport, national ID, or driving licence required for account verification

Payment data

Transaction IDs, amounts, and payment method details stored securely

Gameplay history

All selections, outcomes, and balance changes recorded for account auditing

Retention window

Data kept for duration of account plus legal minimum period after closure

Data breaches and security incidents

We maintain standard security practices to protect your data from unauthorized access, loss, or theft. Our servers use encryption, firewalls, and access controls. Our staff undergoes training on data protection. However, no system is completely secure. If a data breach occurs, we notify affected users without unreasonable delay. We cooperate with law enforcement and regulatory authorities to investigate and remediate incidents. We do not attempt to hide breaches; transparency helps users take protective action.

Policy updates and contact

We may update this privacy policy to reflect changes in our practices or legal requirements. We notify users of material changes via email or prominent notice on rezekihub. Continued use of the platform constitutes acceptance of updated terms. For privacy questions, data-access requests, or complaints, contact our support team through in-app chat, email, or phone. We respond in multiple languages during standard business hours. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can reach us through the same channels. Our about us page lists our support contact details, and our terms and conditions outline dispute resolution processes.

We at rezekihub take your privacy seriously. Your data is not a commodity to be sold. It exists to make your account work, to verify your identity, to process your payments, and to protect you from fraud. We keep it secure, use it responsibly, and share it only when law requires. If you have any concern about how we handle your information, reach out to our support team; we take every inquiry seriously and respond with transparency and care.